Evolving Customer Support to Spur Inclusive DFS Adoption

The welcoming customer service users experience when opening an account often fades when they actually need support.

The Forgotten Role of Bill Aggregators in Ethiopia’s Digital Financial Services

The local bill aggregation landscape is relatively small but features some surprising players.

How Ethiopia is Positioning Itself as a Competitive BPO Destination

Meron Anteneh, a nutritionist in training and a communication consultant by practice, stumbled into the Business Process Outsourcing (BPO) sector

Hidden Transaction Fees Hamper Ethiopia’s Digital Financial Progress

Confused by hidden fees in your digital transactions? You’re not alone! Digital financial services are booming in Ethiopia, but many

How to Think about Financial Inclusion in Ethiopia?

While Ethiopia draws lessons from the financial inclusion successes of its neighbors, we need to ask bigger questions. How should

Web of Permits: Inside the Licensing Regime of Gig Platforms in Ethiopia

On October 9th, a collective of creative minds, innovators, researchers, regulators, and entrepreneurs gathered at the Radisson Blu Hotel in

Visa at the Doorsteps of Ethiopia’s Payment Ecosystem

Visa has had a long-standing presence in Ethiopia, with Ethiopian banks relying on the payment giant to issue debit cards.

The Road to Digitalization in Ethiopia: Lessons from Fuel Stations

By Ibrahim Mamma and Endashaw Tesfaye  Since April 24, 2023, all 153 gas stations in Addis Ababa have started implementing