Financial Inclusion Goes Beyond Just Opening New Accounts

A bank account opened by physically visiting a branch and later linked to a phone is not the end goal of financial inclusion.

The Promise, Peril of Equb in Ethiopia’s Financial Ecosystem

Viewing Equb through a different lens could transform the traditional practice into an alternative to conventional lending, merging tradition with innovation to empower financial inclusion.

Why Fair Competition is Crucial for Ethiopia's Financial Inclusion Crusade

The common notion that "competition fosters quality" holds particularly true in the digital financial services (DFS) landscape.

Reimagining Interoperability for Inclusive Payment Systems

EthSwitch is increasingly being assigned major responsibilities by the central bank to realize financial inclusivity targets.

Hidden Horror: How Ethiopia’s Digital Underground Revenge Porn Industry Preys on Young Women

A six-month-long investigation by Shega has uncovered over a dozen Telegram channels profiting from leaked images and videos of Ethiopian women.

Evolving Customer Support to Spur Inclusive DFS Adoption

The welcoming customer service users experience when opening an account often fades when they actually need support.

The Forgotten Role of Bill Aggregators in Ethiopia’s Digital Financial Services

The local bill aggregation landscape is relatively small but features some surprising players.

How Ethiopia is Positioning Itself as a Competitive BPO Destination

Meron Anteneh, a nutritionist in training and a communication consultant by practice, stumbled into the Business Process Outsourcing (BPO) sector